Privacy policy

Last updated: March 2026

Data Controller
The data controller is CDLR Studio Ltd (DAUPHIN), 55 Baker Street, London, W1U 7EU, United Kingdom.
For any questions regarding data protection: contact@maisondauphin.com.

Personal Data Collected
Depending on your use of the Site, we may collect the following categories of data:

  • Identity and contact: first name, last name, email, phone number, delivery/billing addresses.
  • Customer account: login credentials, account information, preferences.
  • Orders and customer service: purchase history, after-sales exchanges, requests and communications.
  • Payment: we do not store your card numbers; payments are processed by our payment service providers.
  • Technical and browsing data: IP address, cookie identifiers, logs, pages visited, device/browser, usage data.
  • Marketing: newsletter subscription, consents, communication preferences.

Purposes and Legal Bases
We process your data in order to:

  • Perform a contract: order management, payments, deliveries, invoicing, after-sales service, returns.
  • Comply with our legal obligations: accounting, taxation, fraud prevention, responses to competent authorities.
  • Pursue our legitimate interests: Site security, fraud prevention, improvement of the Site and user experience, dispute management, evidence.
  • With your consent: electronic marketing where required, and non-essential cookies/trackers.

Recipients and Processors
Your data may be shared with service providers acting as processors, only where necessary:

  • Hosting, maintenance and IT services (e.g. AWS).
  • Payment and anti-fraud providers.
  • Transport/logistics for delivery.
  • Emailing/CRM tools and customer support (where used).
  • Advisors (lawyers, auditors), insurers, and authorities where required.
    We require contractual guarantees of confidentiality and security.

International Transfers
Depending on the service providers used, your data may be processed outside the United Kingdom and/or the European Economic Area. Where this occurs, we put in place appropriate safeguards (for example, standard contractual clauses and supplementary measures, as applicable).

Retention Periods (Principles)
We retain your data only for as long as necessary:

  • Orders/invoicing: retained in accordance with applicable accounting and tax legal requirements.
  • Customer account: for as long as the account is active, then deleted/archived after a reasonable period of inactivity.
  • Customer service: for as long as required to handle the matter, then archived in the event of a dispute.
  • Marketing: until consent is withdrawn or after a reasonable period of inactivity.
  • Cookies: in accordance with the durations indicated in the cookie settings.

Security
We implement reasonable technical and organisational measures to protect your data (access controls, security practices, logging, backups). As no system is infallible, we cannot guarantee absolute security.

Your Rights
Depending on your location, you have rights including access, rectification, erasure, objection, restriction, portability, and withdrawal of consent (without affecting the lawfulness of processing prior to withdrawal).
To exercise your rights: contact@maisondauphin.com. We may request proof of identity where necessary.

Complaints
You may lodge a complaint with the competent supervisory authority, in particular:

  • United Kingdom: Information Commissioner's Office (ICO)
  • France: CNIL or the authority in your country of residence.

Cookies and Similar Technologies
The Site uses cookies/trackers. Some are necessary for the Site to function; others (analytics, personalisation, advertising) are subject to your choice in accordance with applicable legislation. You can manage your preferences via the cookie management tool accessible on the Site.